Complaint management

Complaints can be sent to the e-mail address Capital Solutions Advisory GmbH adheres to the following principles when handling complaints:

Immediate processing: Capital Solutions Advisory GmbH takes all complaints from customers very seriously and processes incoming complaints without delay. Clear communication: The results of the complaint analysis and Capital Solutions Advisory GmbH on this are communicated in an easily understandable language. This information also contains information on possible alternatives in individual cases, including the possibility of forwarding the complaint to an alternative dispute resolution body (mediation for consumer transactions:, or the possibility of bringing a civil action.